SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kitchen & Bathroom Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
We loved the product, we got rid of the wood
Just like the description. Durable and practical
Very handsome and looks robust despite its finesse. To see in time if it is also sustainable. Easy to store or hang.
As expected, packed well
The size is indicated, they are a little thin but if the steel is good you can not order more, I give it 5 stars because I think it is good quality price.
Beautiful, functional, practical to use and hygienic to clean. The package arrived before the date indicated.
Good quality
I love wonderful
Nice but taken X a gift that I think was appreciated. Good packaging and good thickness steel I think good to vision
Super quality would buy it again
Very useful
Conforme !
Extremelly well packeged, excellent product
as described, will.order other sizes
Unfortunately the cutting board has arrived damaged. I 've bent it to some extent
I hope it will last a long time, until it is unusual to cut for metal
this is nice cant wait to use it thanks!
So beautiful and strong.
Everything okay. Very well packaged.
Cute product. Arrived well packed, it conforms to the description. Recommended to buy it again
Received after 10 days. Good material. Thank you
Fantastic, in spite of the usual tablets this does not absorb odors, it is cleaned easily, it does not remain stained. I'll definitely take more
Really good. It's fast
Not yet used, not long ago received. But I was looking for this product. I hope he doesn't serve.
looks very sturdy and clean. amazing product đź‘Ś
looks good and came very quick. package was good
Top
Perfect!!! After several weeks of use is not too striped. Cleaning easy and fast. I recommend
Good quality stainless steel cutting board. The small size is very useful to have. The shipping arrived quickly.
Perfect. I love the size and being of this material it is very hygienic. Order was delayed for 4 days
According to the order
super!
Thin but satisfied. Not bad
Toppe!!!
Great product and really fast shipping! Recommended
Exactly what I wanted thank you
Great article, perfect and very useful. I already asked for a smaller one for the table.
Very good.