SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kitchen & Bathroom Stuff (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Finally, a kitchen board that doesn't discolor and doesn't smell, not even like cutting onions. So far you don't see any scratches from the knife.
Ideal! Very well adapted to the countertop. I do not know its resistance to grating. But it's lovely
Great. Very happy with the purchase ...... Fulfills its function
Very happy with my purchase I recommend as the description , super convenient
It's great! Good protection in shipping and adhesive sheets to avoid scratching on the way. Fits perfectly on the counter, and its gross is perfect. Beautiful and very practical, I recommend it to the 100%. Trusted Product and seller✌🏻🤩⭐️⭐️⭐️⭐️⭐️
Is very pleasant and practical. I liked it a lot. Thanks to the seller
Very satisfied. it is convenient to place on the table and work with the dough. Easy to clean and no smell.
Perfect, just what I was looking for
I thought that Mazda, too, should see this and change it. I got it quickly and I thought it would be nice if it was a little bigger. It's better to manage than wood.
I wish it was bigger but I love this
Perfect big
Well received, deadlines respected. A little disappointed with the quality of the dimension
Very nice
Very well packaged and quality product. Very satisfied.
All good
First of all came fast, the packaging is perfect and keeps well on the product, first of all cardboard and then popped, under the objects wrapped in nylon and then there is another nylon tight on the surface. And also instructions and silicone stickers. The hook is clean and smooth recommends!
Good
Fast delivery Nice board
Perfecto
Goods in line with the announcement The carton is a little bit bent but the goods arrived all I have to check how it will be zochowaywalo when using So far, I recommend
All good
Cute right. Basket everything good product
very nice and unique thank you very much seller and AliExpress for your quick delivery.
Thank you perfect ITEM!
That's perfect, thank you very much. I'm going to buy another 2 next time.
Resent must rapido production, me gusta. Lo recommend
I order it one more time! …………It’s perfect and protect the desks …………thank you very very very much
Très happy!
Great, it fits perfectly. Is very good in size. Surely buy more
super!
Just like in a very quality picture
Very functional, only in use if scratched
The parcel was delivered quickly, packed very well.
good. price. good. product
Leash all the same the traces of knife but otherwise very good
Excellent surface surface, and a great...
I bought it from another seller as a size girl than this one, but it was broken. Even if it is 5cm narrow, I bought it here, but the packaging is safe and it is not broken. So I have silicone glue, too, please send me your yos! Thank you for your neat and pretty minimalist kitchen ^ ^
Very good product and is as described. delivery was very fast.
Looks good, let's see if it's durable
Very good product, totally transparent. Cool
Compliant with the photo
Very👍
Fast delivery, Excellent quality, I am very satisfied. They are very precisely made. Definitely I recommend this seller.
I love it. I'm going to see over time if it scratches a lot
Good product
Quality at levels
Excellent and looks better not to put in the dishwasher